KINDNESS IS THE STANDARD THEY CHOOSE TO HONOUR
In some people, above all else, kindness is the standard they choose to honour.Since I noticed it, I no longer look at people in the same way. It all started after the holiday season. I was having lunch with a friend.We were telling each other about our holidays.Me, in Canada. Her, in Switzerland. And we […]
YOU LOST ME
My children taught me what 20 years in business never managed to normalize.And all thanks to one simple expression. “You lost me.”It’s an expression I’ve been hearing a lot lately. Only three words.Very simple, but with so much impact. Just this: I don’t understand what you’re referring to, and I’m saying it. And I find […]
ABOVE THE LINE, BELOW THE LINE
I was observing an executive committee from the back of the room.And I noticed that, at a very precise moment, everything shifts. The exchanges are engaged and the topics matter.Everyone is in their role. And then… something changes. People start speaking faster.Silences disappear.People’s focus hardens. Without anyone saying it explicitly, it is no longer the […]
PSYCHOLOGICAL SAFETY
Psychological safety does not remove tension.It prevents rupture. And yet, it is often misunderstood. It is not a space where everyone agrees.It is not a space where people avoid saying things “so as not to hurt anyone.” Nor is it a place where kindness is confused with comfort. Psychological safety is something else. It is […]
POLARITIES 1
We are becoming incapable of being in a relationship.And social media is training us to be that way. I watched the documentary The Social Dilemma. One study shows how polarities have become increasingly amplified.Especially between Democrats and Republicans, through social media. This is not just about “different opinions.”It is a mechanism. We no longer see […]